Official Statement: Masbel Logistic & Storage Is Not Affiliated with RareForge.store
Masbel Logistic & Storage would like to issue an official clarification regarding certain information published online that is causing confusion among users, customers and visitors to our website. Masbel Logistic & Storage is in no way affiliated with RareForge.store, a platform dedicated to the sale of collectible products, including Pokémon cards and related items.
We have discovered that the website RareForge.store lists an address associated with our company among its contact details.
As a result, we have been receiving an increasing number of phone calls and enquiries incorrectly directed to our company, particularly from individuals seeking assistance with purchases, orders and products sold through the platform.
Through this statement, we therefore wish to clarify our position, explicitly confirm that we have no connection whatsoever with RareForge.store, and inform the public of the steps we have taken to request the correction of the published information.
Masbel Logistic & Storage and RareForge.store: No Relationship Between the Two Businesses
Our Address Listed in Connection with an Unrelated Platform
We have discovered that RareForge.store lists the address Via Artigianato 32, 360 (Vicenza) among its contact details. This address is associated with a property under the responsibility of Masbel Logistic & Storage.
The presence of this information may lead users to believe that commercial activities connected with the website are carried out at our premises. This association does not reflect the actual situation, and we wish to publicly deny any such connection in order to prevent further misunderstandings and protect the correct identification of our company.
The Importance of Protecting Our Corporate Identity
The publication of contact details incorrectly associated with our business may cause inconvenience both to Masbel Logistic & Storage and to individuals seeking information about the platform.
For this reason, we consider it essential to clearly distinguish between the two businesses, ensuring that customers, suppliers and users can correctly identify the parties they need to contact.
Our priority is to ensure transparency and clarity for everyone who comes into contact with our company, preventing information published by third parties from damaging our corporate image or generating unrelated enquiries.
Use of Our Address: Removal Requests and Official Reports
Request to Remove References to Our Premises
After discovering that our address was listed among the contact details published on RareForge.store, we formally contacted the relevant parties to request its removal, asking them to eliminate any association between our premises and the platform.
This request was made specifically to prevent our address from continuing to be used or displayed in a context unrelated to Masbel Logistic & Storage's business activities.
We believe it is essential that information concerning our premises is published accurately and cannot be interpreted as a commercial reference to another business.
The Information Remains Published on the Website
Despite the removal requests already submitted, we have found that our address is still associated with the platform.
This situation continues to create confusion and generate phone calls from users who mistakenly believe they can contact our company regarding purchases made online.
The continued publication of this information makes it necessary for us to publicly reiterate that we have no involvement whatsoever in the activities of RareForge.store and to clarify that the address listed does not identify an operational or commercial location associated with that platform.
Reports Submitted to the Relevant Authorities
Given the circumstances and the potential impact on our corporate image, we have already submitted the appropriate reports to the relevant authorities, so that the necessary checks can be carried out and any appropriate measures considered.
Masbel Logistic & Storage intends to protect its corporate identity, business activities and interests through all appropriate procedures.
We will continue to monitor the situation closely to ensure that references to our premises are handled correctly and are no longer associated with activities that have nothing to do with our company.
Important Notice: Orders, Purchases and Products Sold Through RareForge.store Are Not Connected to Masbel
Enquiries Received by Our Company
Recently, we have been receiving numerous phone calls from individuals who, after consulting the contact details published on RareForge.store, contact Masbel Logistic & Storage directly to request information about orders, purchases, Pokémon cards and other collectible products.
These enquiries result from the association between our address and the website, but concern activities that are entirely unrelated to our company.
We therefore wish to inform all users that Masbel does not manage sales made through RareForge.store and has no access to information regarding its customers' transactions or orders.
No Sales, Deliveries or Collection Services at Our Premises
We would also like to clarify that no sales, deliveries or collection services involving products associated with RareForge.store take place at Masbel Logistic & Storage's premises.
We are not a retail outlet, collection point or customer support centre for the platform, and we are not authorised to handle enquiries relating to its products.
Anyone visiting our address to collect Pokémon cards, collectible items or other products purchased online will not find any service associated with RareForge.store at our premises.
We therefore ask users not to visit our facilities for such purposes and not to consider Masbel Logistic & Storage as a point of contact for purchases or orders placed through the website.
Who to Contact for Enquiries Regarding RareForge.store
All enquiries concerning purchases, shipments, orders, payments and products sold through RareForge.store must be directed exclusively to the platform's operators, using the official contact channels listed on the website.
Masbel Logistic & Storage cannot provide assistance with these matters, verify order statuses or intervene in any issues relating to purchases.
This clarification is important to prevent further misunderstandings and ensure that users contact the parties actually involved in the commercial activities.
Information for Customers Who Have Already Made a Payment Through RareForge.store
If you have already made a purchase or completed a transaction through RareForge.store, we recommend contacting the customer support service of the payment provider you used to request information and have the transaction checked.
If the payment was made through Satispay, you can contact its customer support team at support@satispay.com, providing the business account details shown on your payment receipt, together with any information needed to identify the transaction.
If you used Google Pay, you can consult the official Help Centre at https://support.google.com/googlepay.
Masbel Logistic & Storage does not manage payments, orders or transactions made through RareForge.store and does not have the tools required to verify or intervene in such payments.
For this reason, any enquiries concerning completed transactions must be addressed directly to the relevant payment provider, together with the available documentation and the details shown on the payment receipt.
Masbel Logistic & Storage's Official Position
Masbel Logistic & Storage reiterates that it has absolutely no involvement with RareForge.store or any of the commercial activities associated with the platform.
The use of our address among the website's contact details must not be interpreted as evidence of any relationship between the two businesses, nor as an indication that a retail outlet or collection service operates at our premises.
Our company operates independently in the logistics, warehousing and transport sector and is not involved in the sale of Pokémon cards or collectible products through the platform in question.
We reserve the right to continue taking all appropriate steps to protect our corporate image and business interests, ensuring that any references likely to cause confusion are corrected and that our business is accurately identified.
We invite customers, suppliers and visitors to rely exclusively on Masbel Logistic & Storage's official communication channels for any information regarding our services.
